Terms of service

 

TERMS OF SERVICE

OVERVIEW

This website is operated by Doubtless Bay Pet Resort. Throughout the site, the terms “we”, “us,” and “our” refer to Doubtless Bay Pet Resort. Doubtless Bay Pet Resort provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to comply with the following terms and conditions (“Terms of Service,” “Terms”), including the additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using this website, you confirm that you accept these Terms. If you do not agree to these Terms, you must not use this website.

SECTION 1 - ONLINE STORE TERMS

  1. By using our website, you represent that you are at least the age of majority in New Zealand (18 years) or have obtained parental or guardian consent to use this site.
  2. You must not use our services for any unlawful purpose, including the violation of any New Zealand laws (e.g., Fair Trading Act, Consumer Guarantees Act).
  3. You agree not to transmit malicious code (e.g., viruses) that may harm our website or disrupt our services. Breaches may lead to termination of your access.

SECTION 2 - YOUR RIGHTS UNDER NEW ZEALAND LAW

Our goods and services comply with the New Zealand Consumer Guarantees Act (CGA). This means:

  • You are guaranteed that our products are of acceptable quality, fit for purpose, and match their description.
  • If a product is faulty, you are entitled to a repair, replacement, or refund, depending on the circumstances. The CGA may not apply if goods are purchased for business purposes.

SECTION 3 - GENERAL CONDITIONS

  1. We reserve the right to refuse service to anyone for lawful reasons at any time.
  2. You understand that while we take reasonable steps to secure your information, the transmission of your data (excluding credit card information) may be unencrypted over certain networks.

SECTION 4 - PRODUCTS, SERVICES, AND PRICING

  1. Prices listed on our website include GST (if applicable).
  2. We reserve the right to amend pricing or discontinue services without prior notice.
  3. All product descriptions and availability are subject to change. However, any changes will not affect orders already placed and accepted.

SECTION 5 - REFUNDS AND RETURNS

Our refund and return policy complies with the Consumer Guarantees Act. If a product is defective or does not match its description, please contact us to arrange a resolution. For more details, refer to our Refund Policy.

SECTION 6 - PRIVACY POLICY

Your personal information is collected, stored, and used in accordance with the New Zealand Privacy Act. To learn how we handle your data, please refer to our Privacy Policy.

SECTION 7 - ERRORS AND INACCURACIES

If we identify an error in pricing, product descriptions, or availability, we reserve the right to correct it. You will be notified of significant changes to your order or pricing errors before the completion of your purchase.

SECTION 8 - LIMITATIONS OF LIABILITY

  1. Nothing in these Terms limits your rights under the Consumer Guarantees Act or other applicable laws.
  2. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our site or services.

SECTION 9 - CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:
📍 Address: 2436A State Highway 10, Mangonui, New Zealand
📞 Phone: 0210591729
📧 Email: orders@doubtlessbaypetresort.co.nz