Shipping policy
Shipping Policy
At Doubtless Bay Pet Resort, we are committed to delivering your pet care essentials promptly and reliably, whether through personal delivery or NZ Post.
Delivery Areas
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Personal Delivery:
- Available for orders within the Doubtless Bay area. Same-day delivery is our goal, though it depends on the order and location.
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NZ Post Delivery:
- For orders to the rest of the Far North, Northland, Auckland, and nationwide, we use NZ Post.
- Delivery times are typically 1-2 business days from the date of dispatch, depending on your location.
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Pet Food Delivery:
- Due to shipping restrictions, we can only deliver pet food to the Northland and Auckland regions.
Shipping Costs
- Free Delivery: Available on all orders over $99.00, except for pet food deliveries outside of the Northland and Auckland regions.
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Orders Under $99.00:
- Urban North Island: $10.00
- Rural North Island: $15.00
- Urban South Island: $15.00
- Rural South Island: $20.00
Delivery Timeframes
- Personal Delivery (Doubtless Bay): Same-day delivery where possible.
- NZ Post Delivery: Orders are delivered within 1-2 business days after dispatch.
Stock Availability
- We strive to keep our most popular products in stock at all times.
- Auto-Ship Customers: By choosing our auto-ship service, we guarantee your selected products will always be in stock and ready to ship when your auto-ship is due, ensuring your pets never go without their essentials.
Order Processing
- Orders are processed and dispatched within 1 business day.
- Orders placed after 12:00 PM may be processed the following business day.
Lost or Delayed Orders
If your order is lost or delayed during transit, please contact us at orders@doubtlessbaypetresort.co.nz or call 0210591729 for assistance.
Additional Information
- Ensure your delivery address is accurate at checkout to avoid delays.
- If you have special delivery requests, please contact us before placing your order.
Thank you for choosing Doubtless Bay Pet Resort for your pet care needs!